Ordinary Oracle Joe

Just an ordinary DBA's thoughts

Archive for November, 2009

It’s MY oracle support not yours!

Posted by oakesgr on November 18, 2009

I thought I would belatedly jump into the whole MOS debate.

For the record I started using the new flash interface as soon as it was readily available. My overall impression was a good one. I liked how it looked, the flexibility it gave the user in how they set up their dashboard etc.

Come the big day and it all went pear-shaped in a major fashion. I was unfortunate in that I had production issues that required new SRs on the day of the switchover.

 My personal experience was that I couldn’t get anything other than a blank white pages until I switched browser. Obviously this took a fair while experimenting with installing / uninstalling different versions of flash etc. a little stressful when you have clients asking you about progress on those prod issues.

When calling support, I had more success than some of my colleagues. I was put through to someone almost immediately. I did expect some chirpy response such as ‘Hi this is Oracle Support how may I help you?’. Instead I got a very suspicious ‘Hullo?’. It kind of took me by surprise. I thought I’d mis-dialled. Anyway, I managed to supply the necessary info and get the SRs raised.

Over a week later and how’s it looking….  well I still can’t login with my original browser, and I’ve given up trying to work out why. With my new browser I can login during the morning. From around 1pm (when the US come online I’m guessing) any attempt to login drags on forever without actually getting anywhere.

So my new ploy is to open a session as soon as I login each morning and then just keep that open all day. I’m probably not helping anyone else by doing this, but frankly this experience has made me more than a little selfish. Don’t blame the man, blame the system!

If anyone’s interested in giving some feedback on the switch to MOS why not take the survey? I know I didn’t hold back .

Finally I think I’ve realised why it was named My Oracle Support, because if I have it open, no one else can login! Well done oracle – the first serialised support service in history!



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